Assessor Resource
FNSSUP602A
Manage official complaints procedures and proceedings
Assessment tool
Version 1.0
Issue Date: May 2024
This unit applies to complaint management job roles in the superannuation sector and may apply to formally designated complaints officers or teams.
This unit describes the performance outcomes, skills and knowledge required to conduct audits on internal complaints procedures, assess management of complaints procedures and proceedings, provide conciliation in complaints disputes, representing the trustee in formal proceedings and implement findings of external proceedings by the Superannuation Complaints Tribunal (SCT) or other external dispute bodies.
This unit is applicable to individuals working within enterprises and job roles subject to licensing, legislative, regulatory or certification requirements including legislation administered by the Australian Securities and Investments Commission (ASIC).
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